Your privacy, rights and feedback

We take your privacy seriously. We know we have legal and ethical responsibilities to protect how we gather personal, health and sensitive information on our website, during fundraising or when you use our services. We’re bound by the Australian Privacy Principles.

You can download our Privacy Statement (PDF, 236 KB) for further information.

Depending on how you interact with us, we may collect your contact details, health history, occupation or other information that’s relevant to your situation. We may also collect information about your communication preferences, such as whether you want to receive information about MS Plus or our services, events or fundraising activities.

Our team members and volunteers understand and respect your right to privacy. We will take all reasonable steps to ensure that your personal information is protected from:

• misuse
• loss
• interference
• unauthorised access
• modification
• disclosure.

To discuss privacy issues, requests or concerns about privacy, call us on 1800 042 138 or email [email protected]. We’ll connect you with a Privacy Officer who can help.

When you engage with us, you have a right to be treated with respect and dignity. We also ask that you treat our staff, volunteers and other people in our community with the same kindness.

You can learn more about your rights and responsibilities in our fact sheet.

There may be times where our clients and those we support need someone to speak on their behalf. This is where an advocate can help. An advocate can be a family member, friend or a person from an external organisation.

We encourage you to use an advocate when you need help negotiating with us or the service system. We can help you access an advocate if you need one. You can ask for an advocate by contacting us and we can refer you to an external advocacy organisation.

Here at MS PLUS, we value diversity and inclusivity. We encourage you to share your opinions while respectful of others. You are expected to engage in respectful and courteous communication at all times. We love connecting on social media, but please keep all comments on-topic and respectful. By using our Facebook, Instagram, LinkedIn and YouTube you agree to the following guidelines:

• Please treat all people on the page with respect and manners, by using appropriate language and expressing your view respectfully. Bullying, trolling, racism, hate speech and name-calling will not be tolerated.
• When you use our channels, you take personal responsibility for your comments, your username and any information provided
• We encourage you to share your views and respect the views of others
• You are responsible for the comments you make and content you share
• We have set our 'Profanity Blocklist' to strong and therefore our channels will automatically remove any posts/comments that involve any level of profanity
• We will remove spam and unauthorised ads
• We reserve the right to delete posts at our discretion
• Do not impersonate MS Plus or any staff members of the organisation
• We will reply to your comments at our discretion
• We will remove any defamatory, misleading, irrelevant or unlawful material
• Do not deliberately provoke others or intentionally disrupt conversation
• The appearance of external links or comments on this page does not mean MS Plus endorses the content

You can view our Privacy Policy here. Thank you for being a part of the MS Plus online community!

We’re committed to providing the best standard of services, information and support to people affected by MS and other neurological conditions. We value your feedback, as it helps us continue to improve and offer the best possible support for you.

You can provide feedback:

• in person
• by calling 1800 042 138
• by emailing [email protected]
• on our website.

You can also provide written feedback by posting to:

Feedback Officer
MS Plus
54 Railway Rd, Blackburn, 3130

View Whistleblower policy