Our Plus Connect team wants to hear your unique story and help you overcome any barriers. Whether you know exactly what you want or you’re not sure where to start, we’re here.
That’s why we’re changing the way we operate so we can better partner with you! When you contact MS Plus, we’ll partner you with a dedicated Key Worker who will be with you from day one. Your Key Worker will be a committed partner you can trust who knows a little bit about you — so you won’t have to start from the beginning every time you call.
Our Key Workers understand the impact neurological conditions can have on you and your loved ones. They’ll help you access the services you need, when you need them, so you can focus on living well and stay in touch to ensure you’re getting what you need.
We’ll also gradually transition our existing clients over to having a dedicated Key Worker too.
New MS Plus Key Worker, Georgia said, ‘I’m very pleased to have the opportunity to take on the role of key worker, and know that clients will receive a more individualised service to assist them in their journey living with MS.
‘I’m looking forward to seeing how the key worker roles continue to provide ongoing support to clients now and in the future, with the opportunity to build strong client relationships that provide optimal support for people living with MS,’ Georgia says.
Natalie Bryant, Senior Manager Intake & Engagement Services said the Key Worker roles enable MS Plus to provide a much more personal experience.
'Dedicated Key Workers will partner with our clients through any bumps in the road, providing ongoing check-ins to determine if there is any further support that they need and to keep clients up to date with services that are available to them, within MS Plus and beyond,' Natalie said.
'We’re excited to commence the transition to this new way to support our clients, with our goal to provide support for every stage of a client’s journey.'
We’ll be in touch with more information about your new Key Worker in the coming months as we transition to a new way of supporting you!
In the meantime, visit msplus.org.au/plusconnect
Pictured: Key Worker Georgia Homann-Carter